Choosing the Best Web Hosting: HostGator vs Rackspace

Choosing between hosting provides can be a nightmare. You are surrounded by customizable options and boastful features that each company and each product they offer sounds ideal. So which do you choose?

If you just had to compare two, HostGator vs Rackspace, which would come out on top?

Background

Both companies have a well-founded history in hosting. Both have been in the business of providing server space for over a decade. The first noticeable difference is that HostGator has its offices based in Dallas, USA, whereas Rackspace is based in London, UK.

These differences are negligible as neither offers the higher ground to one company or another. It simply means they both operate on the Internet, just from two different physical locations.

Products

Again, the differences between the companies are slight.

Hosting is the primary product offered by both companies. HostGator offers information about the various customizable aspects on their service directly on their website if you click on the hosting link. Rackspace, on the other hand, doesn’t name their levels of cover. Both do offer varieties to the client so again the differences are slight.

Both also offer Dedicated Servers and Virtual Private Servers (VPS) to clients. Rackspace throws the phrase ‘cloud’ into the mix, making their products sounds more cutting edge in the way that it uses technology. HostGator is equally cutting edge, not in the use of cloud technology, but in the standard of servers that the data is held on. It is state-of-the-art technology vs state-of-the-art technology.

With HostGator and Rackspace you are reassured that whichever product you choose the dozens of guarantees and features that are automatically bundled in with your service plan make the arrangement worthwhile. After all, one of the core reasons for rented server space is so that maintenance is conducted by specialists at the company you are using.

Both companies offer a guarantee of no less that 99.9% uptime on their servers. This means that whichever company you chose, your website will be live all day and every day.

Service

Service is an area that both companies have a track-record of excelling in. Both offer online web chat with skilled professionals who can give expert advice. HostGator even offers a blog for IT guidance and support for times when adjusting the server operating specifications gets tricky.

Even though they are both based in different countries, HostGator and Rackspace offer a telephony contact service that is available 24/7/365. By doing so they are able to give client support if they need to upgrade their level of coverage or disk space. Support can also be given regarding billing so if clients need to change from monthly billing to single annual payments, or vice-versa, they are able to do so in a streamlined phone call. The telephone agents are also trained on their servers so that they can give direct guidance and assistance regarding IT problems.

Summary

Both companies offer a lot of features. Generally it will come down to personal preferences over server location and IT standard (cloud vs physical technology).