It is a question that has blighted the HostGator forums: can I use a coupon for the renewal of my hosting contract? Honestly, the answer is both yes and no.
First, while some hosts (such as iPage hosting) offer renewal discounts, the bad news is that there are no HostGator coupon renewal offers available on the Internet. All the offers being made available to you as a new customer, such as 25% off or $25 off your hosting plan, are strictly arranged as a first year or initial purchase saving only. It is in the terms and conditions, and as such cannot be argued with.
Unsurprisingly, HostGator would be hoping that by the time your hosting plan comes up to a renewal date you will have found their service good enough to validate the full-cost price tag that they’re offering you. The ability to host on Linux and Windows operating systems, the ease of installation for operational programs (cPanel one of the most common control panels used on the market can easily work on a HostGator server), and the processing and performance standard of HostGator’s state of the art servers all beg the question; why wouldn’t you want to continue on this hosting plan?
The idea of renewing for a higher cost is not always the easiest to swallow. After all, if you were getting the same service for a cheaper price before why can you not get that price again? That price is not available to existing customers as part of HostGator’s terms and conditions on promotions. You would have to be a new customer to take advantage of those savings again.
At the start of the article, it said that you could use a coupon for your renewal. Although technically not a coupon, you can still see the price of your renewal drop, or a reduction in the cost to upgrade your hosting plan, by simply calling HostGator directly. The phrase “if you don’t ask, you don’t get” is entirely true when it comes to contracts and services with any company. Depending on the scale of the request, you could see yourself signing up for a service with a similar cost to the original one that signed up to. These call center advisors for HostGator are based locally in Dallas and can give direct and informed advice on the service packages available to the website entrepreneur.
The option of an upgrade or downgrade of service is also on the table at the time of your contract renewal, and often a good deal can be made on their packages. To tie-in with their “alligatorian” name, their packages are named after a gator’s various life-stages. Hatchling, Baby and Swamp offer differing degrees of customization, data allowance, and domain allocation.
To summarize, there are no coupons that can give you the same level of savings at renewal as those that customers can get when they are buying first time. Through speaking to customer advisors at HostGator, you may find that an upgrade or downgrade may be the most suitable option for your needs. Ultimately, you may feel that price tag on your contract renewal is a fair estimation of the services they are giving you.