HostGator offers a service plan that negotiates its way past the common web host problems to give their customers the best support possible.
Firstly, the products themselves provide generally unparalleled support for the clients. Whether they are using the hosting, reseller or VPS service plan, the products they are signing up to are built to support their needs, whatever they may be.
On the web hosting products, clients are guaranteed a 99.9% uptime so they do not have to worry about the website being offline during peak hours of business (which is 24/7). You also get unlimited bandwidth so there are no restrictions on traffic to your domain. To assist startup businesses, HostGator also provides them with $100 worth of Google Adwords Credit.
For reseller and VPS client, HostGator offers thousands of customizable features such as the web site layout and email creation tools. On VPS specifically, the client is able to decide which control panel out of cPanel and WHM is more suitable for their needs. All these features are offered so that the client can provide their third party users or database of company users with a diverse and rich website and intranet interfaces.
When signing up for dedicated servers with HostGator you are guaranteed maintenance of your servers and included within the deal is complete customization of your servers, as you need them to be. You are given control of the Root Access to the servers and you are not restricted in how you use and customize the hardware to you needs.
Secondly, once you have signed up to HostGator and have bought a service plan with them, even more HostGator support becomes available.
There are video tutorials available to users, whether you need help with startup tasks or assistance with complex server modifications, so that they can make the changes they want to by simply watching and copying.
Based at their offices in Dallas there is also a contact center. The operatives are available to answer questions about products, billing and upgrades 24/7/365. This means if you can’t find the answers anywhere else you can talk to skilled service agents on the phone that have direct understanding of the servers and services that their company is selling.
Once you have an account with HostGator, you can also find help with their ticket service. Requesting a ticket response on a problem gains you a swift reply via email. On that email will be information on rectifying a problem. In addition, if the email cannot solve the problem they will give you advice on contacts for the correct HostGator department for the support they need.
A person’s understanding of IT is not exhaustive. There will be features of certain specialized programs that one technician may not understand. That is why HostGator has multiple operative available to help with their shared knowledge of the products. If the support you need is purely contractual and relating to add-ons, upgrades or billing then a phone call to their operatives will also get you the support you need.